General Information
NATURAL HEALTH LTD. (hereinafter, "The Natural Health 4 You", "The Vendor" or "The Natural Health For You") offers an online purchasing service that allows you to buy all available products from our website.
Please read these Terms and Conditions (hereinafter, "TC") that regulate the conditions under which the use of this website and the purchase of products through the website www.thenaturalhealthforyou.com (the "Website") are governed. By using this website, you accept these TCs. If you have any questions, you can contact us via email at: tnhfy@tnhfy.com
1. General and Contact Information
This Website is owned by NATURAL HEALTH LTD., a UK company trading from Warrington, England. The main trading company is registered in the UK, see Company House for more information.
2. Object
The purpose of these TCs is to inform potential customers of the conditions under which NATURAL HEALTH LTD. sells and delivers requested products and to define the rights and obligations of the parties involved in the sale of products by NATURAL HEALTH LTD. to the customer (hereinafter, the "Customer"). These TCs apply to all sales of products offered through the Website.
Placing an order for products offered by NATURAL HEALTH LTD. The website implies the Customer's full acceptance of these TCs.
NATURAL HEALTH LTD. reserves the right to unilaterally modify these TCs. However, the TCs applicable to an order will be those accepted by the Customer at the time of placing the order.
3. How a Contract is Formed Between You and Us
By placing an order, you warrant that:
Your order constitutes an offer to buy products from us. All orders are subject to acceptance by us. A contract is formed when the products are made available to you.
4. Law and Jurisdiction
Contracts for the purchase of products through our Site will be governed by English law. Any dispute arising from such contracts shall be subject to the non-exclusive jurisdiction of the courts of England.
5. Indemnity
You agree to indemnify and hold us and our affiliates harmless from any loss, liability, demand, claim, or legal proceedings arising out of your use of the Site in violation of these TCs.
6. Contractual Service Communications
We may need to contact you with service communications. This may include contact in writing, by phone, or via email, even if you have opted out of being contacted by us for marketing purposes. For contractual purposes, you agree to this communication.
7. Transfer of Rights and Obligations
The Contract is binding on you and us and our respective successors and assigns.
8. Waiver
Our failure to insist upon strict performance of any of your obligations under the contract or these TCs shall not constitute a waiver of such rights or remedies.
9. Supply of Products
NATURAL HEALTH LTD. only accepts orders for delivery within the UK. Orders constitute an offer to buy a product, and cancellation requests must be made via email. If cancellation occurs within 24 hours of the order being placed, it is free of charge. After 24 hours, a delivery fee of up to £5 may apply.
10. Risk and Title
Our TCs cover anyone we use or subcontract to collect, transport, or deliver your shipment, as well as our employees, directors, and agents.
11. Deliveries
Please allow 1-3 business days for order processing. Orders are shipped via Royal Mail, which aims to deliver in 2-3 working days. Shipping cost is included in the price. We currently only ship to UK destinations.
12. Payment
Payment for orders is taken via PayPal using a valid credit or debit card. Only online payment is accepted via PayPal. We are not liable for any delay or non-delivery if payment is not authorised.
13. Termination
We may terminate your subscription at our discretion without notice. You will only be charged for orders that have been dispatched to you.
14. Returns Policy
UK orders can be returned for a refund within 30 days of purchase if the products are unopened, undamaged, and in their original packaging. Return costs are the customer's responsibility. Refunds will be processed within 3-5 working days via the original payment method.
15. Lost or Damaged Parcels
Report lost parcels within 30 days of the despatch date. If you receive a damaged item, contact customer service for a refund or replacement.
16. Quality Promise and Liability
We warrant that any product purchased from us is of satisfactory quality. Our liability is strictly limited to the purchase price of the product and refund of any additional delivery charges paid. We do not warrant that any product is fit for your intended purpose.
17. Events Outside Our Control
We will not be liable for any failure to perform our obligations due to events outside our reasonable control, including natural disasters, strikes, and governmental actions.
18. Medical Notice
Our products are not intended to treat, cure, or prevent any disease. Consult your doctor before using our products, especially if you are taking prescription medication.
19. Privacy Notice
Our Privacy Notice sets out how we collect and use personal information on this Site. By using this Site, you agree to the terms of our Privacy Notice.
The lawful basis for processing personal data is based on Article 6b of the GDPR for contract performance and Article 6a for direct marketing with consent. Personal data will not be shared with third parties or transferred outside of the UK.
20. Your Account and Password
You are responsible for maintaining the confidentiality of your password and account. Notify us immediately if you suspect unauthorized use of your account.
21. Order
Placing an order implies acceptance of these TCs and acknowledgment of the Privacy Policy and Cookie Policy. The Customer can check order details and correct errors before placing the order.
22. Proprietary Rights in Content on the Website
The content on the Site is owned by us or our licensors and is protected by copyright and other laws. You may not use the content for commercial purposes without authorization.
23. Disclaimers
We are not responsible for third-party content, advertisements, or technical issues on the Site. The Site is provided "AS-IS" and we make no representations or warranties of any kind.
24. Cookie Policy
We use cookies to improve your online experience and ensure the Site performs as expected.
25. Ratings and Reviews
To leave a product rating or review, you must have purchased that product. Unacceptable content will not be published, and we reserve the right to moderate reviews.
26. Entire Agreement
These TCs and any documents referred to therein represent the entire agreement between you and us. Any prior agreements or understandings are superseded.
27. Severability
If any provision of these TCs is found to be unlawful, void, or unenforceable, it does not affect the validity and enforceability of any remaining provisions.
28. Right to Vary These Terms and Conditions
We have the right to revise and amend these TCs from time to time. Changes will not affect orders already placed unless required by law.
29. Website Terms of Usage
By using our Website, you agree to be bound by these TCs. We aim to provide accurate information, but there is no guarantee as to its accuracy.
Last Amendment Date: 16th July 2024